Blog

1765Currently online
690Today's Reading
152Share Today
Multilingual display

How does dry cleaning respond to customer complaints

2018-04-03 03:12:42

Wash your clothes when they're dirty. This is one of the most normal things we do. But with the progress of people, there are traditional washing, and now there are a lot of dry cleaning dedicated to customer cleaning, mainly for some high-end clothes dry cleaning, such as sheep sweaters, suits, silk clothes and so on. What if you receive complaints from customers after washing clothes and sending them to customers?

Methods/Steps
1

Be sure to admit your mistake: when you first received a customer complaint, it was not a complaint or came to the complaint, first of all, we as a dry cleaning service staff is the first to admit a mistake, not the reason is not this. Let the customer feel comfortable, this attitude is very important, the general complaint of the customer is very uncomfortable in the heart, perhaps some of the mouth to scold, but we also have to take out our attitude of admitting mistakes, calm the mood of the customer, so that we can better explore what is the reason for the mentor, is not the reason.

2

Identify the person in charge of problem solving: After the customer complaint, it is necessary to identify a person in charge of problem solving, as for the person in charge of eloquence, experience and adaptability and level, should be considered. At least the level is a master and the like will be better, because customers are more willing to talk to some managers about these things, because they know that to find leaders, things can be solved at once, and a lot of communication with employees or need to apply with the leader, which is troublesome and inefficient.

3

Record the key details of the problem: in the process of talking, we must seriously treat the customer's complaints, and record some key points and details one by one, in the rapid analysis of the main causes of the accident, to analyze or solve the problem to the customer at the fastest speed.

4

Solve the problem: After knowing the reason, it is not the fault of this, it is necessary to solve the problem. For the accidents caused by this, involving compensation, it is best to try to compensate for the compensation by free cleaning, more concessions, so that customers can give more opportunities to correct this and so on.

5

Summary of the reasons for the emergence of such a problem: since the emergence of such a problem, it must attract the attention of employees and senior management, to bear in mind that small problems are the cause of big problems, we must pay attention to. And some rules or methods should be put in place to prevent the recurrence of such problems or similar problems.

6

Non-primary cause: If the problem of customer communication and consultation and search does not belong to the problem caused by this operation, the person in charge should also be clear, this is not the main responsibility, but the tone should be friendly, and show that although it is not the problem caused by the problem, but also very willing to help him solve such a problem, let the customer know that this is not the fault of the laundry, but the laundry still helps themselves to deal with it. I believe this client will come back in the future.

Recommendation